AI literacy: understand, master and apply AI ethically

Using AI effectively is much more than just typing a question and waiting for an answer. Interaction with these systems is a dialogue that requires learning how to structure queries and guide the results based on specific needs. In our training, we explore in detail how to direct AI to obtain relevant responses. This is not just about "prompt engineering" but about advanced conversational strategies to make the most of these models. The importance of iteration is also emphasized: an AI's first response is often just a draft, and by refining queries progressively, much more precise and useful results can be achieved.We also cover advanced techniques such as using meta-prompts, assigning a "persona" to AI to adapt its response style, and structuring dialogues in multiple stages to improve the relevance of exchanges.

Another key aspect of this training is agentic AI, a new approach that goes far beyond simple chatbots. Unlike traditional AI, which responds to isolated queries, AI agents can interact with external tools, make autonomous decisions, and adapt to their environment. We explain how AI agents work, how they differ from simple conversational models, their practical applications in business - such as automating complex tasks, generating intelligent reports, and dynamically managing business processes - and how to integrate them into professional workflows to enhance productivity and automate high-value tasks. AI will not replace jobs, but it is radically changing how we work. Learning to use these tools is about staying ahead of the curve and maintaining control over these evolutions.

AI is a powerful tool, but its use raises essential ethical and practical questions. In this section, we cover key aspects of our training to ensure a responsible adoption of AI. Take algorithmic biases, for example. Why can AI generate sexist or racist responses? This is a critical issue. We guide you in understanding how these biases emerge, how to identify them, and most importantly, how to mitigate their impact to ensure fair and inclusive AI use. Another intriguing phenomenon is what we call AI "hallucinations." Imagine an AI that fabricates facts entirely - this may seem incredible, but it's a real risk. We explain why this happens and how to verify the reliability of the responses it generates, ensuring you are never misled by fabricated content.

Legal implications and data security are also at the core of our concerns. We show you how to navigate this regulatory landscape, including GDPR and the AI Act, so that you always remain compliant with current laws. Finally, we provide practical guidelines for ethical and secure AI use in business. This includes setting up an AI council, drafting an ethical charter, and developing an AI policy. The goal is to equip everyone with the confidence to use AI while understanding both its benefits and its risks and limitations. Ultimately, we want you to become not just informed AI users but also ambassadors of responsible and ethical AI adoption. Together, we can turn these challenges into opportunities and make AI a valuable ally for the future.